Forward deployed team
One pod is allocated to each customer for the whole implementation. Five roles, named, from kick-off to go-live.
Leads the customer kick-off with overall program governance and delivery oversight, milestone alignment, risk and escalation management — ensuring program-level outcomes, customer satisfaction and success criteria.
The primary trusted contact for every customer interaction after kick-off, through go-live and stabilisation: integration readiness, technical delivery, and the overall handoff, right from the start of the implementation.
Designs and authors the prompts, ensures clarity and brand alignment, manages versioning and governance, integrates APIs and tools, and maintains robust flows.
Tests the AI agent end to end, ensuring every function meets the business and technical requirements before it ever reaches a caller.
Configures and validates the Epic API integrations, ensures environment setup, data mapping and end-to-end testing, and coordinates closely with the customer’s Epic specialists and the FDE.
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